(4.3 / 5)1614+ Ratings

Rattan Ebike Reviews

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Overall Rating

4.3
10 Reviews
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About Rattan Ebike

Rattanebike.com is an online store that sells electric bikes, including electric fat bikes and electric mountain bikes. They offer Free & Fast Shipping, a 15 Days Free Trial, a 1-Year Warranty, and Free Sales Tax. Their products are not just for sport, but also represent a lifestyle. They have New Arrivals, OFF-Road, Foldable Bikes, and bikes with a Torque Sensor. Their bikes start at $1,799.00. They also have a Rattan Service Center at their stores, where professional ebike mechanics perform on-site maintenance. They also sell replacement parts for their ebikes. They have a DIY Parts Service that allows customers to service their own products. If Rattan determines that DIY Parts Service is available to a customer, Rattan will ship a replacement part for the customer's product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part.

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Rattan Ebike Customer Reviews (10)

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Sandra Bruton
Sandra Bruton
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Feb 11, 2023
Vitoria Melo
Vitoria Melo
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Feb 10, 2023
Michael Medina
Michael Medina
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Feb 10, 2023
Elliot O'Connor
Elliot O'Connor
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Feb 10, 2023
Jamie Reeves
Jamie Reeves
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Feb 9, 2023
Alex Ryan
Alex Ryan
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Feb 8, 2023
Cerise Laurent
Cerise Laurent
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Feb 8, 2023
Lisa Reaves
Lisa Reaves
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Feb 5, 2023
Suzanne Garza
Suzanne Garza
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Feb 5, 2023
Charlot Drouin
Charlot Drouin
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Feb 5, 2023

Rattan Ebike Customer’s Q&A

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Rattan Ebike FAQs

FAQ

About Rattanebike.com Prices and Cost?

On "Rattanebike.com", there are several ebike models available. The OFF-Road Foldable Bikes Torque Sensor Explore and Quercus models start at $1,799.00 and $1,899.00 respectively. There's also a bundle sale where you can pick two models of ebikes with a big discount, with prices starting from $2,198.00, saving up to $900.00. Another model, the Rattan Foldable Ebikes 750W Motor 20" x 4.0 Fat Tire Removable Battery, is priced at $949.00, saving $450.00 from the original price of $1,399.00. Please note that prices may vary and it's recommended to check the website for the most accurate and up-to-date information.

FAQ

About Rattanebike.com Payment Method?

"Rattanebike.com" offers several payment methods. Customers can pay with PayPal, which allows for easy, quick, and secure payments. The online store also accepts credit cards issued by Master Card, Visa, and American Express. When paying with a credit card, customers need to provide the name on the card, the card number, the month and year when the card expires, and the digital security code. It's important to note that "Rattanebike.com" does not save credit/debit card numbers and personal information entered into the payment field.

In addition to these methods, "Rattanebike.com" also offers a payment plan through Klarna, which provides customers with the flexibility to buy any ebike and pay at their own pace. Customers can choose from Pay in 4 (interest-free) or Month financing payment plans. The rate will be 0–19.99% APR based on credit, and is subject to credit approval. Klarna won’t charge late fees or penalties of any kind.

For any other questions or help needed, customers can contact: info@rattanebike.com.

FAQ

About Rattanebike.com Popular Products and Services?

"Rattanebike.com" is an online store that sells electric bikes, including electric bike, electric fat bike, and electric mountain bike. They offer Free & Fast Shipping, a 15 Days Free Trial, a 1-Year Warranty, and Free Sales Tax. Their products are not just for sport but represent a lifestyle. They have New Arrivals, OFF-Road, Foldable Bikes, and bikes with a Torque Sensor. The starting price for these bikes is $1,799.00.

They have a range of models including the Challenger 2022, Compass 500W, Pathfinder 750W, and LM/LF 750W. These models vary in features such as the power of the Hub Motor, the type of frame, the battery capacity, the type of front suspension, the type of brakes, the type of tires, and the controller. For example, the Challenger 2022 has a 350W Hub Motor, a 26'' Alloy aluminum frame, a Rattan 10.4ah battery, an Aluminum spring suspension fork, and Mechanical disc brakes.

The website also features customer reviews, with many customers praising the performance of the bikes and the customer service. There are also guides available on the Rattan Blog for everything you need related to cycling.

FAQ

How can I contact Rattanebike.com?

To get in touch with Rattanebike.com, there are several methods available. Email can be sent to info@rattanebike.com for general inquiries, business@rattanebike.com for business collaborations, and marketing@rattanebike.com for media-related matters. There is also a Facebook Group available for more interactive discussions. For immediate assistance, a call can be made to +1 562-488-5588 from Monday to Friday between 9 A.M. and 6 P.M. PST. Additionally, there is a 24/7 live chat for customer support. The physical location is at 9155 Archibald Ave, Ste A, Rancho Cucamonga, CA, United States. For any product-related issues, the dedicated customer support team can be reached at info@rattanebike.com.

FAQ

How do I contact Rattanebike.com customer service?

To get in touch with Rattanebike.com's customer service, there are several options available. Email at info@rattanebike.com is one way to reach out. There's also a Facebook Group for customers. For a more direct approach, call +1 562-488-5588 from Mon-Fri 9 A.M. - 6 P.M. PST. There's also a 24/7 live chat available for customer support. For business inquiries, contact business@rattanebike.com. For media-related queries, reach out to marketing@rattanebike.com. The physical location is at 9155 Archibald Ave, Ste A, Rancho Cucamonga, CA, United States.

FAQ

What is the warranty of Rattan Ebike?

Rattan Ebike has a up to 2 years warranty on most of their bikes, excluding LM/LF series, Challenger, Compass, Pathfinder old version which receive 1-year warranty.
FAQ

What is Rattan Ebike return policy?

Rattan Ebike accepts 15-day return to ensure customer satisfaction.
FAQ

Does Rattan Ebike offer free shipping?

Yes, Rattan Ebike offers free delivery & tax for all US bike & accessory orders.
FAQ

Hong long does it usually take Rattan Ebike orders to arrive?

Rattan Ebike orders are processed within 1 day, & usually shipped within 2-7 business days.
FAQ

Which payment methods are there for Rattan Ebike?

Rattan Ebike accepts Visa, Mastercard, American Express, Klarna & Paypal.

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